Using Dashboards to Grow Cloud Revenues
Introduction
A tech giant’s global partner team was facing a data and insights bottleneck: lack of up-to-date, accurate dashboards were preventing the team from evaluating the success of an important revenue program. Prime 8 was hired to propose, build, and implement a solution with real-time data that a diverse set of stakeholders could trust. Our deep experience with the right tools and our proven methodology allowed us to solve this complex reporting problem in a matter of weeks.
The Problem: Siloed Data Fails to Deliver Clarity to Diverse Stakeholders
The team was scaling their partner program and needed to drive adoption of certain cloud services. Potential partners needed to engage with and utilize the services faster. To do this, the team had a five-step maturity program. Partners that achieved later stages of maturity with the services were responsible for higher revenues. Revenue was the driving KPI for this program.
However, lack of a clear, reliable view into program performance was hindering strategy and eroding executive confidence in the partner program.
Specifically, Prime 8 identified these problems:
The program data was overwhelmingly siloed.
The existing data review process was inefficient.
Diverse groups of stakeholders with different needs complicated data delivery.
Aligning teams to focus on the same goals and KPIs.
Establishing dashboard ownership as teams grew.
The Solution: Prime 8 Builds Rapid Dashboard Prototypes
With different required lines of sight into the program, we knew it would be important to rapidly build and circulate prototype dashboards to iterate to the final solution. Building the actual dashboard is not difficult - Prime 8’s expertise shines in knowing how to scope the needs of diverse stakeholders, project requirements, and strategy to quickly build a long-term solution.
Here is how Prime 8 resolved diverse problems within the group by planning, building, and executing powerful data analytics.
First, we collaborated with all the teams involved in the program to collect their requirements. Because Prime 8 has decades of experience in discovery processes, we know how to get to the point and do it quickly.
Next, we built a prototype dashboard that addressed unique viewing needs for each team - and we built it in a matter of weeks.
Finally, we built customization into the solution so the dashboard can easily scale and flex to new requirements as the program grows and matures.
The Result
With our dashboard now in place, teams can easily see, report, and iterate the partner program from an accurate, real-time single source of truth. Specifically, they can now:
Scale to meet revenue tracking demands of new partners: from 100 to 250+ after dashboard implementation.
Align different stakeholder viewpoints into a single data hub.
Create custom, actionable reports.
Produce weekly snapshots with insights for week-over-week changes.
Accommodate diverse goals and KPIs from stakeholders.
Prime 8 was able to complete discovery across a diverse stakeholder group, design and implement a solution in a matter of weeks, not because we are the fastest coders in the vendor ecosystem but because our business and technical experience allows us to immediately isolate and remove barriers between teams, align different viewpoints, and build reliable solutions that last long after we’re gone.
