How Prime 8 Optimized RoB While Protecting Team Culture
Efficiency leads to sanity - a core benefit of using a repeatable framework to establish a useful rhythm of business (RoB). It is easy for high performing teams to be mired in daily demands, turning RoB into a source of meeting fatigue. . This chips away at team culture and employee satisfaction plummets.
You can improve efficiency within business operations and planning while reducing meeting fatigue and strengthening team culture. Here’s how Prime 8 optimized the RoB while protecting team culture and improving employee satisfaction for the global customer experience business unit at one of our multi-national high-tech clients.
The Problem: Finding Balance in the COVID Era
The business unit was facing a common problem in the COVID era: plummeting employee satisfaction scores in both official and unofficial surveys and polls.
Though there are many causes for failing morale in the COVID era, there were some specific points that could be easily addressed with strategic changes to the team’s rhythm of business. Specifically, the team struggled with these correctable issues:
Imbalance of business and non-business meetings.
Overloaded calendars leaving teams exhausted.
Overlapping, redundant meetings with unclear goals.
No line of sight for leadership into business performance.
The Solution: New Rhythm of Business that Puts Culture First
Prime 8 embedded into this team to experience and capture the pulse of the team and identify areas to optimize business planning. Our primary goal was to ensure clear, consistent sharing of business performance and goals across the organization, while increasing employee satisfaction.
Here is how Prime 8 improved RoB for the group.
First, Prime 8 identified root causes of employee dissatisfaction while understanding the historical culture of the team.
Then, Prime 8 reorganized meeting cadence and configurations to optimize the use of everyone’s time, effectively rewriting RoB for the team and reducing in-person meetings by 120% while increasing opportunities for meaningful collaboration.
Finally, our optimized scheduling was shared back through the org allowing for leadership to establish a clear line of sight into the new RoB.
The Result
Now, team members across the group are reporting higher employee morale and satisfaction in both formal and informal polls. Embedding with the group made it possible to understand the team culture and nuances needed to develop an effective RoB solution that met both business and employee needs. By building the content used in group-wide meetings, sharing business analytics, and consistently optimizing time management in an ever-changing business environment, Prime 8 shrunk the overhead of RoB operations. We continue to evolve and transform RoB operations for the group to meet new business demands.
